We're here to help! Whether you have questions about our products, need support, or want to get in touch for any other reason, we'd love to hear from you.

Company Information

Side Hustle Matrix is operated by:

Kent Dynamics LLC

A Wyoming Limited Liability Company

30 N Gould St Ste R

Sheridan, WY 82801

United States

Operated by: Clive Kent (South Africa)

Primary Contact

Email: clive@sidehustlematrix.com

Business Hours:

Monday - Friday: 9:00 AM - 5:00 PM SAST (South African Standard Time)

Saturday - Sunday: Closed

Response Time:

We aim to respond to all inquiries within 1-2 business days. During peak periods or holidays, response times may be slightly longer.

How To Contact Us

For General Inquiries:

Email: clive@sidehustlematrix.com

Subject Line: "General Inquiry"

For Product Support:

Email: clive@sidehustlematrix.com

Subject Line: "Product Support - [Product Name]"

Please include:

- Your name

- Email address used for purchase

- Order number (if applicable)

- Detailed description of your question or issue

For Refund Requests:

Email: clive@sidehustlematrix.com

Subject Line: "Refund Request"

Please include:

- Your full name

- Email address used for purchase

- Product or service name

- Date of purchase

- Order number or transaction ID

- Brief reason for refund request

For more information, please review our Refund Policy.

For Subscription Cancellations:

Email: clive@sidehustlematrix.com

Subject Line: "Cancel Subscription"

Please include:

- Your name

- Email address associated with your account

- Type of subscription you wish to cancel

For cancellation details, please see our Terms and Conditions.

For Technical Issues:

Email: clive@sidehustlematrix.com

Subject Line: "Technical Issue - [Brief Description]"

Please include:

- Detailed description of the technical issue

- Screenshots (if applicable)

- Device and browser information

- Steps you've already taken to resolve the issue

For Privacy and Data Requests:

Email: clive@sidehustlematrix.com

Subject Line: "Privacy Request" or "GDPR Request" or "CCPA Request"

If you wish to:

- Access your personal data

- Request deletion of your data

- Update your information

- Opt-out of marketing communications

- Exercise your privacy rights under GDPR or CCPA

Please review our Privacy Policy for more information about your rights and how we handle your data.

For Partnership Inquiries:

Email: clive@sidehustlematrix.com

Subject Line: "Partnership Inquiry"

If you're interested in:

- Affiliate partnerships

- Joint ventures

- Guest posting opportunities

- Collaboration proposals

For Legal or Compliance Matters:

Email: clive@sidehustlematrix.com

Subject Line: "Legal Inquiry" or "Compliance Matter"

For questions regarding:

- Our Terms and Conditions

- Privacy practices

- Affiliate relationships

- Intellectual property

- Compliance issues

For Media and Press Inquiries:

Email: clive@sidehustlematrix.com

Subject Line: "Media Inquiry"

If you're a journalist, blogger, or media representative seeking:

- Interviews

- Expert commentary

- Press information

- Review copies

Frequently Asked Questions

Before contacting us, you may find answers to common questions in our resources:

- Privacy Policy - Information about how we collect and use your data

- Terms and Conditions - Our complete terms of service

- Refund Policy - Details about our money-back guarantee

- Affiliate Disclosure - Information about our affiliate relationships

- Disclaimer - Important disclaimers about our content and services

What To Expect When You Contact Us

1. Confirmation:

You will receive an automated confirmation that your email was received (if our system supports this).

2. Review:

We will review your inquiry and gather any necessary information.

3. Response:

We will respond to you within 1-2 business days with an answer, solution, or request for additional information.

4. Follow-Up:

If your issue requires additional steps, we will keep you informed throughout the process.

Important Notes

Email is Our Primary Communication Method:

We currently handle all customer communications via email. We do not offer phone support at this time.

Response Times:

While we strive to respond within 1-2 business days, complex inquiries may require additional time. We appreciate your patience.

Spam Filters:

Please check your spam/junk folder if you don't receive a response within 2 business days. Add clive@sidehustlematrix.com to your contacts to ensure our emails reach your inbox.

After-Hours Contact:

Emails sent outside business hours will be responded to on the next business day.

Holiday Closures:

We observe major U.S. and South African holidays. Response times may be delayed during holiday periods.

No Phone Support:

We do not provide phone support. All inquiries must be submitted via email.

Accuracy of Information:

Please ensure all information you provide is accurate and complete to help us assist you more efficiently.

Customer Support Philosophy

Your Success Matters:

We're committed to providing helpful, friendly, and timely support. Your success with our products and services is important to us.

Honest Communication:

We believe in transparent, honest communication. If we can't help with something, we'll let you know directly.

Continuous Improvement:

Your feedback helps us improve our products and services. We welcome constructive feedback and take all suggestions seriously.

Respect and Professionalism:

We treat all customers with respect and professionalism, and we expect the same in return.

Connect With Us

Stay updated with our latest content, tips, and resources:

Social Media:

- Facebook: https://www.facebook.com/sidehustlematrix

- Instagram: https://www.instagram.com/sidehustlematrixhq/

Time Zone Information

We operate from South Africa (SAST - South African Standard Time), which is:

- UTC/GMT +2 hours

- 7 hours ahead of U.S. Eastern Time (EST)

- 10 hours ahead of U.S. Pacific Time (PST)

Please keep this in mind when expecting responses.

Feedback and Suggestions

We Love Your Feedback:

Your input helps us create better products, improve our services, and serve you better.

How to Provide Feedback:

Email: clive@sidehustlematrix.com

Subject Line: "Feedback" or "Suggestion"

We Read Everything:

While we may not be able to respond to every piece of feedback individually, we read and consider all suggestions.

Report a Problem

Found a bug, broken link, or technical issue on our website?

Email: clive@sidehustlematrix.com

Subject Line: "Website Issue"

Please include:

- URL of the page with the issue

- Description of the problem

- Screenshots if possible

- Browser and device information

Security and Privacy

Confidential Information:

While we take reasonable steps to protect communications, email is not a completely secure medium. Please do not send sensitive financial information (like credit card numbers) via email.

Privacy Protection:

We protect your privacy in accordance with our Privacy Policy. We will never sell, rent, or share your contact information without your permission, except as required by law.

Data Protection:

All personal information you provide will be handled in accordance with applicable data protection laws including GDPR and CCPA.

Scam Alert

Official Communications:

We will only contact you from clive@sidehustlematrix.com. Be wary of emails claiming to be from us using different email addresses.

We Will Never:

- Ask for your credit card information via email

- Request your password

- Demand immediate payment via unusual methods

- Threaten account suspension without proper notice

If you receive suspicious communications claiming to be from Side Hustle Matrix, please forward them to clive@sidehustlematrix.com with the subject line "Suspicious Email" so we can investigate.

We Look Forward To Hearing From You

Whether you have a question, need support, or just want to say hello, we're here to help. Don't hesitate to reach out!

Thank you for being part of the Side Hustle Matrix community.

Side Hustle Matrix

Kent Dynamics LLC

Email: clive@sidehustlematrix.com

Legal Information:

Privacy Policy | Terms and Conditions | Refund Policy | Affiliate Disclosure | Disclaimer

Last Updated: December 20, 2024